Shipping policy

Shipping Policy

At The Berry Loom, we are committed to providing you with a seamless and delightful shopping experience. Our policies are designed with your convenience in mind, so we encourage you to review them to make informed decisions while shopping with us.

We understand how important timely and secure delivery is, which is why we partner with leading courier services across India and internationally. This helps us ensure efficient and dependable delivery for all your orders.

If you have any questions or need assistance, our customer support team is always happy to help. Your satisfaction is our top priority.

Processing Your Order

We strive to dispatch your order as quickly as possible. Typically, it takes us 2-4 days to ship products from our warehouses across India. However, for bulk orders (more than 5 pieces of a single product/style), processing may take slightly longer. If there’s any delay, we will inform you promptly via email.

For most locations in India, we offer 48-hour delivery. Please add this to the 24-hour processing time. Deliveries occur only on business days—excluding Sundays and certain national holidays.

Domestic & International Shipping

🇮🇳 Domestic Shipping (India)

  • Free shipping across India on all orders above Rs 3500

  • Fast, reliable delivery with top courier partners.

🌍 International Shipping

  • Shipping Fee: A flat ₹2500 applies for orders valued below ₹15000.

  • Free International Shipping on orders above ₹ 15000.

  • Charges are calculated and displayed at checkout.

Customs & Import Duties – International Orders

All international orders from The Berry Loom are shipped from India via DHL or equivalent courier. While most shipments are delivered without additional fees, please note:

  • Import duties/taxes may be charged by your country’s customs upon delivery.

  • These charges are beyond our control and must be paid directly by the customer.

  • To simplify this process, DHL will assist in customs clearance and doorstep delivery.

  • If import duties are levied, DHL may issue an invoice, which must be paid at the time of delivery.

Note: If the customer refuses to pay applicable import/custom duties, return shipping charges will be deducted from the order refund.